Research
My current research interests are focused on developing analytical
models to provide useful representations of white-collar operations systems,
particularly in customer service and engineering settings.
Papers
Yuen G., W. Hopp and S. Iravani. 2005. “Operations System with
Discretionary Task Completion.”
Under revision for Management Science.
Yuen G., W. Hopp and S.
Iravani. 2005. “The Impact of Intermediary Sales
Force and Effective Incentive Structure on Supply Chain Performance”. Working Paper.
- Abstract